In the first nine months of 2026, with the assistance of the Consumer Rights Protection Committee of the Ministry of Trade and Integration of the Republic of Kazakhstan, citizens' property rights were restored in the amount of over 2.17 billion tenge. During this period, the Committee and its territorial departments received more than 72 thousand appeals.
Most often, Kazakhstanis complained about violations in retail trade — 31,186 appeals (42.9%). In second place is e-commerce — 12,264 appeals (16.9%), and in third place — household services — 7,065 (9.7%).
Following the review of appeals, consumer claims were satisfied in 23 thousand cases, and legal assistance was provided in another 26 thousand appeals. The largest amounts of restored property rights were recorded in Almaty, Astana, and Shymkent.
Special attention was given to high-profile cases of consumer rights violations. Over nine months, 107 such cases were reviewed, within which the rights of 365 citizens were protected for a total amount of about 1.03 billion tenge.
Along with reviewing appeals, the Ministry is strengthening state control over compliance with legislation in the field of consumer rights protection. Since the beginning of the year, territorial departments have conducted 1,347 unscheduled inspections. This is 42.2%compared to last year.As a result of control activities, 1,836 administrative cases were initiated. The total amount of imposed fines amounted to 54.3 million tenge.
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