Kazakhstan’s experience in utilizing digital tools for child protection has drawn interest from representatives of foreign nations and international organizations. A delegation—including Ombudsmen for Children from Finland, Japan, Kyrgyzstan, and Uzbekistan, as well as representatives from the UN and UNICEF—visited the "111" contact center, operated by the "Government for Citizens" State Corporation. The visit was organized at the invitation of Dinara Zakiyeva, Commissioner for Children's Rights in the Republic of Kazakhstan, as part of the 2nd International Forum, "Children's Voices: National Strategies and a Safe Digital Environment."
During the visit, the participants learned about the contact center’s operational structure, the efficient processing of inquiries, and the mechanisms in place to provide assistance to children. Particular attention was given to the QR-code channel, which allows children to report instances of bullying or violence, or to seek help for other concerns. This initiative was launched in Kazakhstan in late 2024 and has been implemented across all educational institutions with the support of the Commissioner for Children's Rights.
Through the QR code, a child can access a chat interface to describe their situation and promptly receive support from specialists, including psychological and legal assistance. If the information received indicates a threat to a child’s life, health, or safety, the details are forwarded to the relevant state authorities, including law enforcement agencies.
Notably, in the first nine months of 2026, the "111" contact center received over 51,000 inquiries from children. The vast majority—more than 48,000—came through the QR-code channel, while over 3,000 were received via telephone calls.
"111" serves as a support channel for issues concerning families and the protection of the rights of women and children. The management of this contact center was transferred to the "Government for Citizens" State Corporation in 2023. "In total, during this period, specialists have handled over 552,000 inquiries, more than 193,000 of which came directly from children," noted Arman Kenzhegaliyev, Chairman of the Board of the 'Government for Citizens' State Corporation.
Members of the delegation highlighted the practical value of the '111' contact center and exchanged views on the potential for implementing similar child protection mechanisms in their own countries. The visit program also included a tour of the Situation Center and a public service center in the capital. At the Situation Center, the delegation was shown capabilities for monitoring operational workflows, analyzing data, and coordinating the activities of various units. At the public service center, the guests explored digital solutions designed to streamline the process of accessing government services. In this way, the participants were able to see firsthand how modern technologies are applied in practice across various areas of the 'Government for Citizens' State Corporation's operations.
