As part of the Year of Digitalization, the "Government for Citizens" State Corporation continues to implement digital solutions aimed at improving the quality and convenience of accessing public services.
A pilot project for booking queue tickets via a unified electronic queuing system was launched in September 2025 and rolled out in stages across Public Service Center (PSC) branches nationwide. A new phase of the pilot project is now launching, covering five additional PSC branches. These include branches in the Makanshy District (Abai Region), Shortandy and Zhaksy Districts (Akmola Region), Isatay District (Atyrau Region), and Moyynkum District (Zhambyl Region). With the inclusion of these new branches, the total number of participating locations will reach 39 PSC front offices across the country.
Under the pilot project, citizens wishing to receive services at PSC branches must book a ticket in advance using the "PSC" mobile app. During the booking process, applicants can select a convenient date and time for their visit. Upon arrival at the PSC, the system will identify if the applicant belongs to a priority category and ensure they are called forward accordingly.
However, the issuance of completed documents, the operation of self-service areas, and documentation-related services will continue to function as usual, without the need for advance ticket booking.
The new branches joining the project at this stage mark the completion of its expansion. The pilot project will allow for an assessment of the new service's convenience for citizens and its practical effectiveness.
