The Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market
Regarding the correction of credit history
The procedure for disputing information reflected in the credit history is established by Article 31 of the Credit Bureau Law, specifically according to paragraphs 2–4 of the said article:
- the information provider or the credit bureau is obliged, within fifteen working days from the date of receiving the dispute request, to review the request and take one of the two actions provided for in paragraphs 3 and 4 of this article.
- if the distortion of information received by the credit bureau occurred due to technical errors of the information provider or credit bureau, or due to other actions or inactions of their employees, the information provider must, within ten working days from the date the distortion was detected, provide the credit bureau with the correct information available as of the date of detection. The credit bureau is then obliged to provide the recipient with a corrected credit report.
- if the disputed information corresponds to the data of the credit bureau and/or the information provider, the information provider and/or credit bureau shall send the applicant a written refusal to satisfy the dispute request, specifying the sources of the disputed information, within the timeframe indicated in paragraph 2 of Article 31 of the Credit Bureau Law.
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