Unit of Change Management and Process Development Almaty City Department of Digitalization

Objectives:

1. Support for improvment of public services and Almaty Akimat structural units' functions;
2. Internal control over the quality of public services.

Main functions:

1. Coordination of changes in the processes of public services provision and in Almaty Akimat structural units within the framework of digitalization projects;
2. Creating conditions for raising digital literacy;
3. Ensuring quality and accessibility of public services in Almaty city;
4. Providing advanced training to employees responsible for public service provision, while interacting with disabled people;
5. Development of proposals for optimizing and automating public services' provision and Almaty Akimat structural units' functions.