Department for Monitoring the consideration of Citizens' appeals

Main objectives and functions of the department:tment:

Task No. 1: organization of reception and consideration of appeals of individuals and legal entities;

subtask 1: receiving requests from individuals and legal entities:

functions:

2.1 preliminary examination, analysis, acceptance and registration of applications from individuals and legal entities arriving:

on paper, including through Kazpost JSC, as well as on purpose to the department;

in electronic format via the website of the Akimat of Pavlodar region, social accounts and the portal of the "electronic government" of the Republic of Kazakhstan "egov.kz ";

2.2 determining the nature of issues, distributing appeals of individuals and legal entities and sending them to structural divisions, other state and local executive bodies for consideration and submission of a response, or forming a position on issues raised in appeals of individuals and legal entities, except for appeals, the procedure for consideration of which is established by the legislation of the Republic of Kazakhstan on administrative offenses, criminal procedure, civil procedural legislation of the Republic of Kazakhstan;

2.3 monitoring the consideration of appeals of individuals and legal entities sent to state and local executive bodies;

2.4 within the competence of the Department, analysis of the quality of responses of state bodies and local executive bodies and the measures taken by them on the appeals of individuals and legal entities taken under the control of the akim;

within the competence of the Department, the direction for finalizing the responses of state and local executive bodies in case of their poor-quality execution;

2.5 consideration of appeals from individuals and legal entities and sending responses to applicants within the competence of the Department;

2.6 organization of accounting and maintenance of current office work on the appeals of individuals and legal entities within the competence of the Department;

sub-task 2: organization of reception of citizens and representatives of legal entities:

functions:

2.7 organization and conduct of personal reception of individuals and legal entities by the akim of the region, deputy akim of the region and monitoring the consideration of appeals and instructions given during the personal reception of individuals and legal entities;

2.8 provision of advisory assistance to individuals and legal entities within the competence of the Department;

2.9 organization of personal reception of individuals and legal entities in the akim's office or in another locality of the region, including in the video conferencing format;

2.10 monitoring of the work on the reception and consideration of appeals of individuals and legal entities by local executive bodies.

Task No. 2: analysis of incoming requests, identification of systemic problems and development of recommendations for their solution;

functions:

2.11 content analysis of appeals and preparation of references on systemic issues raised by applicants;

2.12 monitoring of problematic issues in the context of districts /cities, the formation of a map of problematic issues. Providing the akim's advisor with information for analyzing incoming appeals, identifying systemic problems and developing specific recommendations for their elimination;

2.13 preparation of draft reports and analytical notes to the Akim of the region, on the implementation of the instructions of the Head of State, the leadership of the Presidential Administration and other state bodies regarding the consideration of appeals once a half-year.

Task No. 3: Organization of interaction with state bodies and civil society;

functions:

2.14 within its competence, providing organizational, methodological and informational assistance to local executive bodies on accounting, registration, as well as consideration of appeals from individuals and legal entities;

2.15 interaction with the responsible structural units of the local executive body, other authorized state bodies and the Department for Monitoring the consideration of appeals of the Presidential Administration on the implementation of instructions given in the framework of consideration of appeals of individuals and legal entities.

Task No. 4: control over the timely and full implementation by local executive bodies of the instructions given in the framework of consideration of appeals;

functions:

2.16 control over the activities of structural divisions of the akim's office of the region, local executive bodies for the consideration of appeals;

2.17 making proposals to strengthen performance discipline;

2.18 on-site inspection of the progress of the consideration of appeals;

2.19 making proposals on bringing officials to disciplinary responsibility for the quality of execution of appeals.

Registration of citizens for an appointment is made in electronic format through the portal of the "Electronic Government" of the Republic of Kazakhstan "egov.kz ", social accounts (instagram - @pavlodar_region, Facebook – @pavlodarregion and WhatsApp number - +77021661661), the blog platform of the akim of the region, Open dialog, by phone: (87182) 65-10-50, 66-39-96, 65-10-46, 66-39-25. Appeals are also accepted by means of a written application.

To make an appointment, you must specify the full details of the applicant (full name, postal address, contact phone numbers) and a summary of the question.