Department of Quality Control of Public Services

The department within its competence:

1) participates in the formation and implementation of state policy in the provision of public services within its competence on the territory of the Pavlodar region;

2) ensures the improvement of the quality and accessibility of public services in the territory of the Pavlodar region;

3) ensures the availability of subordinate regulatory legal acts defining the procedure for the provision of public services;

4) provides awareness-raising activities among the population to popularize electronic services;

5) ensures that service recipients are informed in an accessible form about the procedure for the provision of public services;

6) considers the appeals of service recipients on the provision of public services;

7) takes measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;

8) provides advanced training of employees in the provision of public services, communication with disabled people;

9) coordinates the work on the provision of public services within the competence of local executive bodies through the Public Service Centers of the branch of the NAO "State Corporation "Government for Citizens";

10) ensures the provision of information to the authorized body for the assessment and control of the quality of public services to assess the quality of public services, as well as information on the results of internal control over the quality of public services in accordance with the procedure and deadlines established by the legislation of the Republic of Kazakhstan;

11) conducts an analysis based on the results of the evaluation of activities in the direction of: provision of public services, preparation of reports and information to higher state bodies;

12) conducts internal control over the quality of public services in accordance with the legislation of the Republic of Kazakhstan;

13) ensures that service providers comply with subordinate regulatory legal acts defining the procedure for the provision of public services;

14) creates conditions for improving digital literacy;

15) exercises other powers in the interests of the local state administration, within its competence.