Municipal Government Institution «Center for Digital Communications»

The municipal state institution "Center for Digital Communications" of the state institution "Management of Digital Technologies of the Zhetisu region" is a non-profit organization with the status of a legal entity established in the organizational and legal form of the institution in accordance with the legislation of the Republic of Kazakhstan to organize regulatory, implementation functions in the field of communications, informatization, as well as improving the quality and efficiency of public administration automation and the processes of providing automated public services.

The main subject of activity of the Municipal state Institution is:

development of the information infrastructure of the Akimat of the Zhetisu region;
improving the quality and efficiency of automation of public administration and the provision of automated public services in the territory of the Zhetisu region;
determining the timing and methods of interaction of the 109 Service with government agencies and public utilities to ensure improved quality of services and information to the public, responding to problematic citizens' requests for life support and infrastructure development in the region;
ensuring the trouble-free operation of the Zhetisu Citizens Reception Center and the 109 Service;
monitoring appeals from individuals and legal entities;
providing advisory assistance on the processes of providing automated public services in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services.

Tasks:

preliminary consideration, reception, registration and analysis of incoming appeals from individuals and legal entities, including at the Reception Center for Citizens of the Zhetisu region:
on paper, including through postal communication, as well as on purpose to a Municipal government agency;
in an electronic format that meets the requirements of the legislation of the Republic of Kazakhstan on an electronic document and an electronic digital signature;
in the 109 Service for the information system in the state and official languages, Instagram account: @109_zhetysu_oblysy, Telegram bot: @zhetysu109_bot, Zhetysu 109 mobile application, from landlines and mobile phones;
determination of the nature of issues, distribution of appeals from individuals and legal entities and referral to the office of the akim of the region, other state and local executive bodies for consideration and response, except for appeals, the procedure for consideration of which is established by the legislation of the Republic of Kazakhstan on administrative offenses, criminal procedure, civil procedure legislation of the Republic of Kazakhstan;
monitoring the appeals of individuals and legal entities sent to state and local executive bodies;
consideration of appeals from individuals and legal entities and sending responses to applicants within the competence of the Municipal Government Agency;
organization of accounting and record keeping within the competence of a Municipal government agency;
provision of advisory assistance to individuals and legal entities within the competence of a Municipal government agency;
determination of the procedure for receiving appeals from residents of the Zhetisu region in the 109 Service on public utilities, public services and other issues received through various means of communication;
ensuring the smooth functioning of the 109 Service and the Reception Center for Citizens of the Zhetisu region, as well as taking measures to improve the quality and reliability of work;
ensuring cooperation with regional law enforcement agencies;
ensuring interaction with authorized government agencies within the framework of the "E-appeal" project;
interaction of the 109 Service and the Reception Center for Citizens of the Zhetisu region with government agencies and other organizations to promptly respond to appeals from individuals and legal entities on issues within the competence of the Municipal Government Agency;
providing the public with background information on activities carried out by public utilities and government organizations, informing about all planned and emergency work through social networks;
formation of a database of contact information on life support facilities.

Email: [email protected]