Since September 14, 2026, a new algorithm for interaction between government agencies and organizations in processing residents' appeals has been in effect in Akmola Region. The document defines the procedure for receiving, registering, reviewing, and monitoring appeals received through the unified contact number 109, Telegram bots, and social networks. The system coordinator is the unified contact center iKOMEK109, based at the Municipal State Institution 'Smart Aqmola' under the Regional Department of Digitalization and Archives. The center accepts appeals around the clock, classifies them, forwards them to competent services, and monitors implementation deadlines. The algorithm provides for four criticality levels for appeals. Response times range from 24 hours in the case of a direct threat to life and health to 7 calendar days for appeals with a low criticality level. If an on-site visit is required due to a threat to the life and health of the population, the responsible services must dispatch executors to the location within three hours. 'Previously, an appeal could simply get lost between departments—no one understood who should respond and within what timeframe. Now every appeal has a clear deadline and a specific responsible person. Our goal is not just to take a call, but to see the issue through to resolution and monitor it. Formal brush-offs no longer pass: the response must contain facts, not general phrases,' commented Oxana Kosobokova, head of iKOMEK109. Special attention is paid to the quality of responses to applicants: they must contain specific facts regarding the essence of the appeal, along with supporting photo and video materials if available, as well as the contact details of the responsible executor.
On October 13, 2026, in Kokshetau, the Department of Digitization and Archives of Akmola Region and "Auyil Telecom" LLP signed a memorandum of cooperation in the field of rural development and expanding access to broadband Internet. The parties intend to work together to improve communication quality in rural settlements, develop telecommunication infrastructure, and expand access for residents of remote areas to modern digital services. "We are convinced that digitization is primarily about people and social justice. It does not matter whether a large community or just a few dozen residents live in a village — we must not leave any settlement behind. High-quality Internet in rural areas provides a fundamental opportunity for development: children gain access to modern knowledge, young people to advanced professions, and local entrepreneurs to new markets. By bringing digital infrastructure to every village, we are investing in the main wealth of our region — human capital," emphasized Magzhan Yarzhan. During the meeting, representatives of "Auyil Telecom" LLP presented the project and the main directions of its implementation. The participants also discussed prospects for further cooperation, including opportunities to attract investment and develop communication networks in rural areas. "We strive to introduce modern digital solutions and artificial intelligence technologies in rural areas. We have concrete plans, but their implementation largely depends on infrastructure, given the scale of the country's territory: somewhere thousands of families live, and somewhere only about a dozen houses. In this regard, we have identified key areas of work, the first of which is the development of wireless Internet using FWA technology," noted Seilov Amirali Azhibekovich, General Director of "Auyil Telecom" LLP. The signed memorandum provides for the coordination of joint actions aimed at increasing Internet accessibility in rural settlements of Akmola Region. The development of communications will expand opportunities for residents to access state and other digital services, as well as create additional conditions for the development of rural territories.
🛡️ Data Leaks: Why It Affects Everyone and How to Protect Yourself Every day, millions of people leave a digital footprint online. Signing up for websites, online shopping, food delivery, social media, card payments — all of this creates a massive pool of personal data. And increasingly, this data ends up in open access. 📉 What Gets Leaked? Today, you can find the following in the darknet: • Full names, national ID numbers, addresses, and phone numbers • Bank card numbers (sometimes even with CVV codes) • Scans of documents (IDs, passports) • Data on property ownership, loans, places of work • Personal messages, photos, and even footage from surveillance cameras It used to seem like data leaks only affected “celebrities” or “big names,” but now even regular users are at risk. 🚨 Why Is It Dangerous? 1. Financial fraud Scammers can take out loans in your name, withdraw money from your account, or sign you up for paid services. 2. Social engineering With enough information, scammers can easily gain your trust — posing as a bank, a colleague, or a relative. 3. Identity theft Your data may be used to create fake accounts, send spam, or even participate in fraudulent schemes under your name. 4. Threats to reputation and safety Leaks of personal messages, photos, or location data go beyond money — they put your personal safety at risk. 🧠 What Should You Know? • Never share SMS codes — even if the caller claims to be from your bank. A real bank will never ask for them. • Don’t send photos of your ID, bank cards, or proof of address via messaging apps, especially to people you don’t know well. • Enable SMS notifications and two-factor authentication wherever possible. • Check website links carefully — phishing sites often look just like real ones. Always double-check the URL. • Change your passwords regularly, and avoid using the same one for multiple platforms. • Use your national ID number to check with your bank that no unauthorized loans have been taken out in your name. 💬 What to Do If Your Data Has Already Been Leaked: 1. Contact your bank — check your accounts for suspicious activity. 2. Change your passwords and enable all available security measures. 3. Request a certificate from the public service center confirming no loans are registered under your name. 4. File a report with law enforcement authorities. 🤝 Protection is not paranoia — it’s awareness. We can’t eliminate the risk of data leaks completely, but we can learn how to respond, protect ourselves, and keep our loved ones safe. Be careful — today, it’s not just about convenience. It’s about security.
