The ENPF has provided over 24.5 million services to depositors since the beginning of the year.
The Unified Accumulative Pension Fund (UAPF) plays a key role in the country's pension system, providing citizens with reliable tools for saving for retirement. The UAPF provides various services to Kazakhstanis digitally and continues to develop them, adapting to client needs. The 24/7 availability of the Fund's services on its website and mobile app is a key factor in increasing depositor interest.
Over the five months from January 1, 2026, to May 31, 2026, 24.7 million services were provided to the population. Of these, 14.3 million were provided electronically, and 9.9 million were automated. Thus, the share of services provided in automated, electronic, and remote formats amounted to 98.7% of the total. A total of 322,100 services were provided in person, including more than 313,400 directly at the Fund's offices.
As a reminder, all pension accounts are opened automatically in the ENPF upon receipt of the first contribution. Targeted requirements are also automatically accrued for citizens of the Republic of Kazakhstan under 18 years of age, and target savings accounts (TSA) are opened to record and pay out target savings to adult recipients of target savings under the "National Fund for Children" program.
During the reporting period, the total number of individual pension accounts (IPA) opened automatically for all types of individual pension contributions (IPC), as well as notional pension accounts (NPA) for recording mandatory employer pension contributions (MPEC) transferred by the employer from their own funds, and target savings accounts (TSA, opened to record and pay out target savings to recipients of target savings under the "National Fund for Children" program) amounted to 891,700 units.
Receiving statements from the Individual Pension Fund (IPS), the Unified Pension Fund (UPS), and the Central Pension Fund (CNS) remains the most popular service. Since the beginning of the year, more than 15.0 million statements have been issued for all types of accounts, 13.3 million of which were electronic and 1.5 million were automatic. The ENPF reminds that receiving account status information through your personal account is the most convenient, reliable, and efficient way to monitor your pension savings. The service operates online 24/7, allowing you to receive up-to-date information at any time and from anywhere. Account status information is available not only through the ENPF mobile app and your personal account on the ENPF website, but also through the egov.kz portal or the e-government mobile app. This provides additional convenience for users who prefer to interact with government services through a unified platform. The ENPF notes that, starting in 2025, the annual automatic mailing of statements will no longer be provided. However, receiving information on the status of pension savings by mail is still possible by submitting a request to the ENPF address.
In addition to receiving statements in their personal account on the website and in the mobile app, depositors (recipients) can use services such as making changes and additions to their details, obtaining a certificate of account availability, submitting an application for permanent pension payments due to the establishment of Group 1 or 2 disability or upon reaching the age of fifty through voluntary pension contributions, tracking the status of a payment application, transferring a portion of pension savings to an investment portfolio manager (IPM), projecting a future pension using a pension calculator, etc. Over the past period, 38,700 depositor applications for the transfer of a portion of their pension savings to the IPM trust management were accepted, the majority of which were submitted electronically.
During the reporting period, 46,700 applications for account details changes were received, approximately 44,000 of which were submitted at the Fund's offices.
When requesting a service from ENPF specialists, depositors typically receive additional consultations and advice on savings management. As part of outreach efforts, 25,100 road shows were held, attended by 505,100 people. The number of materials published in the media based on ENPF announcements amounted to 17,000.
The number of inquiries received from depositors and beneficiaries via feedback channels (call center, website consultations, instant messaging apps, social media, and other communication channels) amounted to 192,500.
As a reminder, any company can request an on-site presentation and consultation on the funded pension system by simply calling the call center at 1418 or through the Fund's website or mobile app.
The ENPF's consulting services are available via instant messaging apps (the WhatsApp and Viber chatbot at +7 777 000 14 18), the call center at 1418 (toll-free within Kazakhstan), the corporate website enpf.kz, and also on
