In accordance with paragraph 1 of Article 488 of the Civil Code of the Republic of Kazakhstan, payment for energy is made for the amount of energy actually received by the subscriber, determined in accordance with energy metering data, unless otherwise provided by legislative acts or by agreement of the parties.
At the same time, in accordance with subparagraph 3) of paragraph 2 of Article 26 of the Law of the Republic of Kazakhstan "On Natural Monopolies", a natural monopoly entity is obliged to provide a regulated service at a tariff approved in accordance with this Law.
In addition, in accordance with paragraph 62 of the Rules for the use of thermal energy, approved by order of the Minister of Energy of the Republic of Kazakhstan dated December 18, 2014 No. 211, the consumer pays with the energy supplying organization for thermal energy using commercial metering devices installed on the border of the operational responsibility of the parties, as approved in in accordance with the established procedure, the tariff approved by the regulatory body.
In the absence of commercial metering devices for a consumer using thermal energy for domestic needs, the volume of services provided is determined by calculation in the manner prescribed by the legislation of the Republic of Kazakhstan in the field of natural monopolies.
The mechanism for calculating the amount of payment for a regulated service for the supply of thermal energy is determined by the Tariff Formation Rules.
At the same time, for additional information on the approved tariffs and on other issues, we recommend that the consumer of services contact the relevant territorial Department of the Committee on Regulation of Natural Monopolies of the Ministry of National Economy of the Republic of Kazakhstan (the addresses of the Territorial Departments are indicated on the website www.gov.kz/memleket/entities/krem/ in the section: Home -
About the Committee - Committee structure - Territorial departments), according to the location of the consumer.